Has been really ill for a few days and was looking for a doctor who practice close to home. I made a phone call in attempt to book an appointment, however, In my opinion, the attitude of the person on the phone(I presume is the nursing staff) was absolutely despicable.
The staff, who sounded as if I was unwelcome, claimed that I am not allow book an appointment on phone if I was a first time visitor. I have to be down in the clinic to register in order to book an appointment.
My point to stress is that as a customer and patient, I felt rejected and not welcome. I do not understand why I cannot book an appointment advance on the phone even if I was a first time visitor. I would be happy to provide my details regarding my address and id card number on the phone. If they needed to make photocopy of my id card, I would have gave them when I arrive to the clinic later during the appointment.
All I wished was to have an appointment so that I can see a doctor at some point of the day without the need of going down to the clinic and queue up for a long time after registration. I believe the registration process can be done on the phone and if the clinic requires me to provide any other hard copy documentation or ID, I could have brought them with me during the visit. This could save the doctors time and my time.
I am ill, and I would rather not spend any unnecessarily time out in the community to spread gems and viruses.
To summarise:
1.) No suggestion on when is the best time to come down to the clinic to avoid over crowding and unnecessarily time wasting
2.) Very unwelcome conversation on the phone and made client felt rejected and unpleasant
匿名1/10·
Has been really ill for a few days and was looking for a doctor who practice close to home. I made a phone call in attempt to book an appointment, however, In my opinion, the attitude of the person on the phone(I presume is the nursing staff) was absolutely despicable. The staff, who sounded as if I was unwelcome, claimed that I am not allow book an appointment on phone if I was a first time visitor. I have to be down in the clinic to register in order to book an appointment. My point to stress is that as a customer and patient, I felt rejected and not welcome. I do not understand why I cannot book an appointment advance on the phone even if I was a first time visitor. I would be happy to provide my details regarding my address and id card number on the phone. If they needed to make photocopy of my id card, I would have gave them when I arrive to the clinic later during the appointment. All I wished was to have an appointment so that I can see a doctor at some point of the day without the need of going down to the clinic and queue up for a long time after registration. I believe the registration process can be done on the phone and if the clinic requires me to provide any other hard copy documentation or ID, I could have brought them with me during the visit. This could save the doctors time and my time. I am ill, and I would rather not spend any unnecessarily time out in the community to spread gems and viruses. To summarise: 1.) No suggestion on when is the best time to come down to the clinic to avoid over crowding and unnecessarily time wasting 2.) Very unwelcome conversation on the phone and made client felt rejected and unpleasant
留言討論
16 則留言同其他用家傾下呢位醫生嘅經驗、診所同求診心得。
按評分篩選
醫生很細心, 花心機教導如何在日常生活中護理照顧自己, 醫生用很多實戰心得, 請我們試…某些好方法例如食洋蔥對氣管濕疹有良好果效, 醫生所給的藥不重, 醫生說藥不能醫病, 只會令人舒服d, 要打倒病菌, 還得大量休息, 所以藥是幫助病者能有更好休息, 醫生教病人如何做好照顧自己嘅醫生, 江醫生還是一個有愛心對小朋友溫柔, 我家2位未有4 歲 及1位2歲小孩也很喜歡醫生, 最難得如果心病有煩腦, 醫生又有時間可花, 他真的樂意傾談關心, 是不可多得嘅好醫生 簡評: 個人觀感- 詳盡親切、耐心施診 經歷過程- 醫生會清晰明確的講解其病情 推介意見- 不可多得，值得等待
Has been really ill for a few days and was looking for a doctor who practice close to home. I made a phone call in attempt to book an appointment, however, In my opinion, the attitude of the person on the phone(I presume is the nursing staff) was absolutely despicable. The staff, who sounded as if I was unwelcome, claimed that I am not allow book an appointment on phone if I was a first time visitor. I have to be down in the clinic to register in order to book an appointment. My point to stress is that as a customer and patient, I felt rejected and not welcome. I do not understand why I cannot book an appointment advance on the phone even if I was a first time visitor. I would be happy to provide my details regarding my address and id card number on the phone. If they needed to make photocopy of my id card, I would have gave them when I arrive to the clinic later during the appointment. All I wished was to have an appointment so that I can see a doctor at some point of the day without the need of going down to the clinic and queue up for a long time after registration. I believe the registration process can be done on the phone and if the clinic requires me to provide any other hard copy documentation or ID, I could have brought them with me during the visit. This could save the doctors time and my time. I am ill, and I would rather not spend any unnecessarily time out in the community to spread gems and viruses. To summarise: 1.) No suggestion on when is the best time to come down to the clinic to avoid over crowding and unnecessarily time wasting 2.) Very unwelcome conversation on the phone and made client felt rejected and unpleasant
Has been really ill for a few days and was looking for a doctor who practice close to home. I made a phone call in attempt to book an appointment, however, In my opinion, the attitude of the person on the phone(I presume is the nursing staff) was absolutely despicable. The staff, who sounded as if I was unwelcome, claimed that I am not allow book an appointment on phone if I was a first time visitor. I have to be down in the clinic to register in order to book an appointment. My point to stress is that as a customer and patient, I felt rejected and not welcome. I do not understand why I cannot book an appointment advance on the phone even if I was a first time visitor. I would be happy to provide my details regarding my address and id card number on the phone. If they needed to make photocopy of my id card, I would have gave them when I arrive to the clinic later during the appointment. All I wished was to have an appointment so that I can see a doctor at some point of the day without the need of going down to the clinic and queue up for a long time after registration. I believe the registration process can be done on the phone and if the clinic requires me to provide any other hard copy documentation or ID, I could have brought them with me during the visit. This could save the doctors time and my time. I am ill, and I would rather not spend any unnecessarily time out in the community to spread gems and viruses. To summarise: 1.) No suggestion on when is the best time to come down to the clinic to avoid over crowding and unnecessarily time wasting 2.) Very unwelcome conversation on the phone and made client felt rejected and unpleasant
每一次去睇，佢都好細心詢問病情，唔會俾藥性太烈既藥，係一個真正關心病人身體既醫生。
每一次去睇，佢都好細心詢問病情，唔會俾藥性太烈既藥，係一個真正關心病人身體既醫生。
上個月感冒,為左方便,去睇呢個醫生,拿左d藥食,點知隔日病情加重左,我又食多日藥,情況一樣,我即刻停止食藥,睇返另一個醫生,食左2日藥差唔多搞掂.